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Richpanel Live Chat

Richpanel Live Chat

E-commerce Customer Support and Experience Platform.

Manage customer messages from email, chat, SMS, Facebook, Instagram, WhatsApp from one inbox. See customer's order history, lifetime value and product interactions next to each message. 

Offer proactive support to visitors, guide shoppers to their favorite products, recover abandoned carts and convert more customers with the best Live Chat Software for ecommerce websites.

Features

  • Use task bots to distinguish your customers from visitors.
  • Automatically collect important data like name, email id, contact no. from the visitors.
  • Set reply-time expectations and do skill based routing.
  • With Richpanel’s pop up chat box for websites, customers can continue the conversation on email if they go offline and they can seamlessly switch between chat & email in between a conversation.

Installation guide

To get started, create your account on richpanel.com

  • Go to Richpanel Settings -> Your Integrations
  • Click on + Add Integration button
  • Select Other (Custom) option
  • Click on your website name and copy paste the full code from the next screen
  • Paste this code in your plugin settings in Dukaan

FAQs

Does Richpanel have a free trial?
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What kind of results can I expect?
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We have used Chatbots & Help Center solutions. How is this different?
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Do I need support agents after I migrate to Richpanel?
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