Engage your customers from the comfort of your office, couch, or on the go. We’ve got the solutions that work for any business model. Keep the conversation going using a browser widget and desktop or mobile app.
Tidio Chat is a web-based live chat software which combines messages from emails, Facebook Messenger, and website chat widgets into a unified agent interface, enabling agents to deal with all customer messages at the same time, with the same tools, regardless of which channel they come in from.
- Automation triggers include visitors opening a new page, visiting the site for the first time, returning to the site, spending a certain amount of time on a single page, or when an operator doesn’t respond to a message.
- Automation actions include sending emails or chat messages, and adding or removing tags from customer profiles.
- Live chat can be offered as a widget, sidebar, or dedicated page, which can be customized with different colors, button positions, status messages, and display options.
- Pre-chat surveys can be added to collect visitors’ names, phone numbers, email addresses, and more before a chat starts.
- Quick responses to common questions can be set up with short messages, links to other content, or full articles, and searched for or selected from a list.