Return Policy

Return Policy

Easy Online Domestic Returns and Exchanges

We want you to love what you ordered, but let us know if something is not right. You may return the merchandise and place a new order for another colour, or a different size, or an entirely new style.

In the unlikely event that any merchandise you have ordered from us is not received in good condition, damaged or defective, or if merchandise delivered, is different from what you had ordered, you may return the merchandise. For the process of return, the product should be unused and in the same condition as you received it with its original packaging & the tags. The merchandise return is valid within 30 days from the date on which these goods were delivered.

Exceptions / non-returnable items

We do not return or exchange gift certificates, jewellery, bags, sunglasses and customised items once dispatched, unless they are manufacturing defects.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Order Shipped to India Address

We offer free reverse pick-up services for all orders shipped within India. To initiate a reverse pick-up request kindly write to support@sugarchic.in with your order number and reason to initiate the return. We request you to follow the instructions given below:

Kindly follow the following instructions:

 

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