Return & Refund Policy

At TANU Silver Jewellery, every order is carefully checked and packed before dispatch. We take precautions to ensure your jewellery reaches you safely.

TANU Packing Video

For every order, TANU Silver Jewellery will record a clear packing video showing the product and packing process before dispatch.

The packing video may be shared with the customer through WhatsApp or another appropriate communication channel.

This video serves as a record of the product condition and packing at the time of dispatch.

Damaged Products During Shipping

If your order is damaged during transit, please follow the process below.

1. Customer Unboxing Video is Mandatory

A continuous and clear unboxing video is mandatory for any damage-related return or refund claim.

The video must:

• Be recorded before opening the package.
• Clearly show the outer shipping package from all sides.
• Clearly show the shipping label and order details.
• Continue continuously without cuts or edits while opening the package.
• Clearly show the condition of the package, product, and any visible damage.

Damage claims without a valid and continuous unboxing video will not be eligible for return or refund.

2. Report the Damage

If your product arrives damaged, contact us as soon as possible after delivery and provide:

• Order number
• Clear photographs of the package and product
• Complete unboxing video

TANU will review the submitted evidence along with our packing video.

3. Return & Inspection

If the damage claim is approved, TANU will provide return instructions.

The damaged product must be returned to TANU Silver Jewellery. Once the product reaches us, our team will inspect the item and verify the reported damage.

Refund will be processed only after the returned product is received and successfully inspected by our team.

4. Refund

If the returned product is confirmed to have been damaged during shipping, the eligible refund will be processed to the original payment method used for the order.

Refund processing time may vary depending on the payment provider or bank.

Non-Returnable Situations

Returns or refunds will not be accepted for:

• Change of mind after placing an order.
• Incorrect size selected by the customer.
• Damage caused after delivery.
• Normal wear and tear.
• Improper handling or usage.
• Products altered, modified, or damaged by the customer.
• Claims without a valid unboxing video.
• Claims where required evidence is incomplete or insufficient.
• Products returned in a condition different from the condition in which they were delivered.

Important

Please do not discard the original packaging until you have checked your jewellery and confirmed that it has arrived safely.

The original packaging, shipping label, product, and all included items should be retained until any damage claim is resolved.

TANU Silver Jewellery reserves the right to review each damage claim based on the available evidence, including the customer's unboxing video and TANU's packing video.

For return or refund assistance, please contact us through our official Contact Us page.

TANU Silver Jewellery
Made to be You.