Terms & Conditions
Welcome to TANU Silver Jewellery.
By accessing or using our website and purchasing products from TANU Silver Jewellery, you agree to the following Terms & Conditions. Please read them carefully before placing an order.
1. About TANU
TANU Silver Jewellery is an online jewellery brand operated as an Individual Merchant.
Trade / Brand Name: TANU Silver Jewellery
Legal Name: BALIVADA LIKHITH MANI
We sell silver jewellery through our online store and provide delivery across India.
2. Products
We make reasonable efforts to ensure that product descriptions, images, prices, weights, sizes, and other information displayed on our website are accurate.
However, slight differences in colour, appearance, or finish may occur due to photography, lighting, screen settings, or the nature of the jewellery.
Products described as 925 Sterling Silver are represented based on the product information and sourcing available to us.
3. Product Availability
All products are subject to availability.
We reserve the right to limit quantities, discontinue products, or cancel an order if a product becomes unavailable or if there is an error in the product listing.
If an order is cancelled due to unavailability, the applicable amount paid by the customer will be refunded.
4. Prices
Product prices displayed on the website are subject to change without prior notice.
The applicable price at the time the order is successfully placed will generally be considered the order price, subject to any obvious pricing or technical errors.
Shipping charges, if applicable, will be displayed during checkout.
5. Orders
Placing an order on our website constitutes a request to purchase the selected products.
An order is considered accepted once payment is successfully received and the order is confirmed by TANU Silver Jewellery.
We reserve the right to cancel or reject an order in exceptional circumstances, including suspected fraudulent activity, incorrect pricing, product unavailability, or technical errors.
6. Payment
Payments are processed through our authorised payment gateway.
Customers are responsible for providing accurate payment and billing information.
TANU Silver Jewellery does not store complete card, UPI, or banking credentials on its own systems.
7. Shipping & Delivery
We provide Pan India shipping.
Delivery timelines may vary depending on the customer's location, courier service, weather conditions, holidays, operational delays, or other circumstances beyond our control.
Once the order has been handed over to the courier, delivery is subject to the courier's network and delivery process.
Customers should provide a complete and accurate delivery address and contact information.
8. Packing & Dispatch Video
TANU Silver Jewellery records a packing video for orders before dispatch whenever applicable.
The packing video may be shared with the customer through WhatsApp or another appropriate communication channel.
The video records the product condition and packing process at the time of dispatch.
9. Delivery Damage & Unboxing Video
Customers must record a clear, continuous, and unedited unboxing video when opening the package.
The video should clearly show:
- The unopened outer package.
- Shipping label and order details.
- All sides of the package.
- The complete opening process without cuts or edits.
- The product and its condition after opening.
A valid unboxing video is mandatory for any damage-related return or refund claim.
Please retain the original packaging until the order has been fully checked.
10. Returns & Refunds
TANU Silver Jewellery does not offer returns or refunds for change of mind, incorrect size selection, normal wear and tear, improper handling, or damage caused after delivery.
If a product is damaged during shipping, the customer must contact us with the required photographs and a complete unboxing video.
If the claim is approved, the product must be returned to TANU Silver Jewellery.
The returned product will be inspected after it reaches us.
A refund will be processed only after the returned product has been received and successfully inspected by our team.
For complete details, please refer to our Return & Refund Policy.
11. Customer Information
Customers are responsible for providing accurate information including their name, phone number, email address, billing details, and shipping address.
TANU Silver Jewellery is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
12. Website Content
All content on this website, including the TANU name, logo, text, images, graphics, product photographs, designs, and other materials, belongs to or is used by TANU Silver Jewellery and may not be copied, reproduced, modified, or used without permission.
13. Website Use
Customers agree not to misuse the website, attempt unauthorised access, interfere with its operation, or use the website for fraudulent or unlawful purposes.
We reserve the right to restrict or terminate access where misuse or suspicious activity is identified.
14. Third-Party Services
Our website may use third-party services such as payment gateways, courier partners, analytics tools, or other service providers.
Their respective terms and policies may also apply when you use those services.
15. Privacy
Customer information is handled according to our Privacy Policy.
By placing an order, you agree that the information provided by you may be used for order processing, payment processing, shipping, customer support, and other legitimate business purposes.
16. Changes to These Terms
TANU Silver Jewellery reserves the right to update or modify these Terms & Conditions when necessary.
Any updated version will be published on this website and will become effective from the date of publication.
17. Contact Us
For questions regarding these Terms & Conditions, orders, products, shipping, returns, or other assistance, please contact us through our official Contact Us page.
TANU Silver Jewellery
Legal Name: BALIVADA LIKHITH MANI
Made to be You.