Shipping & Return Policy

Shipping Policy:

1. Processing Time:

   • Orders will be processed within 6-7 business days after payment confirmation.
   • Customized or special orders may require additional processing time, and customers will be notified accordingly.

2. Shipping Methods:

   • We offer standard shipping for all orders.
   • Expedited shipping options are available at an additional cost.

3. Shipping Costs:

   • Shipping costs are calculated at checkout based on the destination and the weight of the products.

4. Delivery Time:

   • Estimated delivery times will be provided at the time of checkout.
   • Delivery times may vary based on the shipping method and the destination.

5. International Shipping:

   • We currently do/do not offer international shipping. 

6. Order Tracking:

   • Customers will receive a tracking number once the order has been shipped.
   • Tracking information will be sent to the email provided during checkout.

Return Policy:

1. Return Eligibility:

   • Returns are accepted within 24 hours of the delivery date.
   • To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.

2. Return Process:

   • Customers must contact our customer service team to initiate the return process.
   • Provide the order number and reason for the return.
   • Instructions for return shipping will be provided by our team.

3. Refund or Exchange:

   • Once the returned item is received and inspected, customers will be notified of the approval or rejection of their refund or exchange.
   • Refunds will be processed to the original method of payment.
   • Exchanges are subject to product availability.

4. Return Shipping:

   • Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.

5. Damaged or Defective Items:

   • In the case of damaged or defective items, please contact us immediately with photos of the product and packaging.
   • We will arrange for a replacement or refund as applicable.

6. Non-Returnable Items:

   • Certain items may not be eligible for return due to hygiene or safety reasons. These will be clearly mentioned on the product page.