At The Wolf Company, we strive to ensure that your shopping experience is smooth and satisfying. However, we understand that sometimes plans change or products may not meet your expectations. Below is our comprehensive Cancellation and Return Policy:
Order Cancellation Policy
- Order Cancellations: If you wish to cancel your order, you can do so within 12 hours of placing the order. After 12 hours, your order will be processed, and cancellation will no longer be possible.
- How to Cancel: To cancel your order, simply contact our Customer Support Team via email at THEWOLFCOMPANY29@GMAIL.COM or call us at +91-8871017926 . Please provide your order number and reason for cancellation.
- Refunds for Cancellations: Once the cancellation is confirmed, any payments made will be refunded to your original payment method within 7-10 business days.
Return Policy
We want you to be fully satisfied with your purchase. If for any reason you are not happy with your product, you can return it under the following conditions:
-
Eligibility for Returns:
- Timeframe: You can return items within 03 days of receiving your order.
- Condition of Products: The socks must be unworn, unwashed, and in their original packaging with all tags attached. For hygiene reasons, we cannot accept returns of socks that have been worn or damaged.
-
Non-Returnable Items: Certain items such as gift cards, customized or personalized socks, and items marked as final sale are non-returnable.
Return Process
- Request a Return: To initiate a return, email us at THEWOLFCOMPANY29@GMAIL.COM with your order number and reason for return.
- Return Authorization: Once your return request is approved, we will provide you with a Return Authorization Number (RAN) and detailed instructions on how to return the product.
- Shipping Your Return: Pack the socks securely and return them to the address provided in the instructions. Please note that return shipping costs are the responsibility of the customer unless the item was damaged or incorrect.
- Refunds: Once we receive the returned product, we will inspect it and notify you via email. Upon approval, the refund will be processed, and the credit will be applied to your original payment method within 7-10 business days.
Exchanges
- If you wish to exchange your socks for a different size or style, please follow the same return process and specify that you would like an exchange.
- Exchange Timeframe: Exchanges are subject to product availability. If the requested item is unavailable, we will issue a refund or provide an alternative option.
Damaged or Incorrect Items
- If you receive a damaged or incorrect product, please contact us within 36 hours of delivery. We will arrange for a free return and provide a replacement at no additional cost to you.
Need Help?
If you have any questions regarding our cancellation and return policy, feel free to reach out to our Customer Support Team at THEWOLFCOMPANY29@GMAIL.COM or call us at +91-8871017926. We are here to help!
