Privacy Policy
Last updated: 13 September 2026
At TVISHA ("we," "us," "our"), operated by Jyoti Trivedi (Sole Proprietor), trading as House of Tvisha, your privacy matters to us. This Privacy Policy explains what information we collect when you visit or shop at houseoftvisha.com, how we use it, and the choices you have. We handle your personal data in line with the Information Technology Act, 2000 and its SPDI Rules, 2011, and the Digital Personal Data Protection Act, 2023 and DPDP Rules, 2025.
By using our website or placing an order, you consent to the practices described here.
What we collect
Information you give us: your name, email, phone number, and shipping address, along with your order details. If you create an account, we also store your login details.
Payment information: payments are processed securely by our payment partner, Cashfree. We do not collect or store your card, UPI, or bank details on our servers.
Information collected automatically: when you browse, we may collect your device, browser, IP address, and usage data through cookies and analytics tools to run and improve the site.
How we use it
We use your information to process, fulfil, and deliver your orders and manage exchanges; to send order and shipping updates and answer your queries; to prevent fraud and keep the site secure; to improve our products and store; to send offers where you have opted in; and to meet our legal obligations.
Consent
We process your data based on your consent and to fulfil your order. You may withdraw consent at any time by writing to us, though this may affect our ability to serve you.
How we share it
We do not sell your personal data. We share it only with the service providers who help us run the business — our courier and logistics partners, our payment gateway, and our analytics and communication tools — and only to the extent needed to serve you, or where required by law.
Cookies
We use cookies to keep your cart working, remember your preferences, and understand how the site is used. You can control or disable cookies through your browser settings, though some features may not work as intended.
Data retention and security
We keep your data only as long as needed for the purpose it was collected for, or as required by law, after which we erase or anonymise it. We use reasonable safeguards to protect your information, but no method of transmission over the internet is completely secure.
Your rights
You may ask to access, correct, or erase your personal data, withdraw consent, or raise a grievance about how your data is handled. To do so, write to us at houseoftvisha@gmail.com.
Children
Our website is intended for users aged 18 and above. We do not knowingly collect data from children without verifiable parental or guardian consent.
Changes
We may update this policy from time to time. The latest version will always be posted on this page with a revised date.
Contact
For any privacy question or grievance, write to Jyoti Trivedi at houseoftvisha@gmail.com. We acknowledge complaints within 48 hours and aim to resolve them within one month.