Refund Policy

Last updated: 13 September 2026

We want you to love what you wear. Because apparel is personal, please check the size chart and reach out to us with any questions before you order.

All sales are final

Return:

TVISHA follows a no-return, no-refund policy for change of mind, incorrect size selection, or personal preference. We do not offer refunds or accept returns on these grounds.

Exchanges:

We know fit matters. We offer exchanges — for a different size, or another item of equal value, subject to availability — within 7 days of delivery, provided the item is unused, unwashed, and undamaged, with all original tags attached and in its original packaging.

For exchanges made for size or preference, the customer bears the shipping cost of the exchange. Your exchange is processed once we receive and inspect the returned item.

Damaged, defective, or wrong items

If you receive an item that is damaged, defective, or not what you ordered, you are entitled to a replacement or, where a replacement is not available, a refund, as required under the Consumer Protection Act, 2019.

To claim this, email houseoftvisha@gmail.com within 24 hours of delivery with your order number and clear photos or an unboxing video showing the issue. In these cases, TVISHA bears the full return and replacement shipping cost. Approved refunds are credited to your original payment method within 5–7 business days of approval.

Order cancellation:

You may cancel your order any time before it is dispatched for a full refund, at no cancellation charge. Once an order has shipped, it cannot be cancelled.

Your statutory rights

Nothing in this policy limits your rights under the Consumer Protection Act, 2019.

For any exchange or refund request, write to houseoftvisha@gmail.com.