Refund Policy

**Refunds and Returns Policy** 

Effective Date: 22-02-2023 

Welcome to Vahinisa Ethnic! We want you to have a seamless and delightful shopping experience with us. Our Refunds and Returns Policy is designed to ensure fairness and transparency in case you need to return or exchange a product. Please read this policy carefully before making a purchase. 

**1. Return Eligibility:** 

We gladly accept returns for physical products within 03 days from the date of delivery. To be eligible for a return, the item must be unused, in its original condition, and accompanied by the original packaging. 

**2. Initiation of Returns:** 

To initiate a return, follow these steps: 

- Contact our Customer Support team at help@vahinisa.com within 03 days from the delivery date. 

- Provide your order number, a description of the item(s) you wish to return, and the reason for the return. 

**3. Return Shipping:** 

The customer is responsible for the return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping method to ensure your return reaches us. 

**4. Inspection and Processing:** 

Once we receive your return, our team will inspect the item to ensure it meets the return eligibility criteria. If the item is approved, we will initiate the refund process. 

**5. Refund Process:** 

- Refunds will be issued to the original payment method used during the purchase. 

- You must provide Bank Account details if required. 

- Please allow up to 10 business days for the refund to reflect in your account after the item is received and inspected. 

**6. Non-Refundable Items:** 

Certain items are non-refundable, including: 

- Items returned after the 03-day window. 

- Items not in their original condition or with missing parts. 

- Items that show signs of use, damage, or alteration. 

**7. Exchange Policy:** 

If you wish to exchange a product, please follow the same return process mentioned above. Our team will assist you in selecting a suitable replacement product. Any price differences between the returned and replacement products will be adjusted accordingly. 

**8. Contact Us:** 

If you have any questions, concerns, or need assistance with your return, please contact our Customer Support team at help@vahinisa.com. 

**9. Return Address:** 

Vahinisa Ethnic House 

Gut No 228, Vishwas Nagar, Malvihir 

Buldhana (443001), Maharashtra, India 

**10. Changes to this Policy:** 

Vahinisa Ethnic reserves the right to modify or update this Refunds and Returns Policy at any time. Changes will be effective upon posting on our website. 

At Vahinisa Ethnic, we are committed to ensuring your satisfaction. We appreciate your trust in us and look forward to serving you with the utmost care and dedication. 

Thank you for shopping with us! 

Team, Vahinisa Ethnic