Refund Policy

Effective Date: 08/06/2025

At Vanya, we aim to ensure your complete satisfaction with every order. Due to the perishable nature of groceries, our refund and return policies are designed to prioritize health, hygiene, and customer service.

1. Eligibility for Returns

We accept returns or issue refunds only in the following cases:

You received damaged, defective, or spoiled products
Items were missing from your order
You received the wrong product

Please note:

Perishable items (like fresh produce, dairy, and baked goods) are not eligible for return unless they are delivered in damaged or spoiled condition
Products must be returned unopened, unused, and in their original packaging, wherever applicable

2. Return Window

You must notify us within 24 hours of receiving your order by contacting our support team at achyutdujari@gmail.com/9903308127. Requests beyond this time frame may not be eligible for a refund or replacement.

3. How to Request a Refund or Return

Please follow these steps:

Contact us at [Customer Service Email/Phone] with:
- Order ID
- Description of the issue
- Photo evidence (in case of damaged/spoiled items)
Our team will verify and process your request within 2-3 business days
Eligible refunds will be processed to the original payment method or credited as store credit

4. Non-Returnable Items

We do not accept returns or offer refunds for:

Opened or partially used products
Items returned without original packaging
Products bought on clearance or marked as non-returnable
Change of mind after delivery

5. Cancellation Policy

Orders can be canceled before they are shipped. Once dispatched, the order cannot be canceled.

To cancel, please call or WhatsApp us at 9903308127 within 3 hour of placing your order.

6. Contact Us

If you have any issues with your order, we’re here to help. Reach out to us at:

Vanya : The New Age Grocery Store

Email: achyutdujari@gmail.com