Return/Refund And Replacement Policy
Our Return and Refund Policy was last updated
Effective Date: October 22, 2024
Thank you for shopping at Velora.in
If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds, returns, and replacement options.
Velora Return, Refund, and Replacement Policy
At Velora, we are committed to providing top-quality products. However, if for any reason you are unsatisfied with your purchase, we offer a 5-day return and replacement policy. Please review the terms below for a smooth experience.
Eligibility for Returns and Replacements
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Return/Replacement Window: Customers can request a return or replacement within 5 days of receiving their product.
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Unboxing Video Mandatory for Return/Refund:
- As a mandatory requirement for any return, replacement, or refund claim, customers must record an unboxing video from the moment they receive the sealed package until it is fully opened and inspected.
- This video must clearly show the product’s condition and any defects or issues.
- Claims without an unboxing video will not be accepted.
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Product Condition: Returned items must be in unused condition, with all original tags, packaging, and accessories intact. Products showing signs of wear or damage are not eligible.
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Eligible Products: Certain products, such as custom-made or final-sale items, are not eligible for returns or replacements unless they have a defect upon receipt.
Non-Eligibility Criteria
- Products damaged due to misuse or improper handling.
- Returns without the required unboxing video.
- Altered or used products.
Refund Process
- Refunds will be processed only after the product is inspected and approved for return.
- Refunds will be issued to the original payment method within 7-10 business days after approval.
Replacement Process
- Replacements are subject to availability. If the requested replacement is unavailable, a refund will be processed instead.
How to Initiate a Return or Replacement
To start a return or replacement:
- Email us at support@velora.in with your order number, reason for return, and the required unboxing video.
- Chat with our 24/7 support team available on our website homepage.
- Talk to our agent directly by clicking here: Click Here to Reach Our Agent
Return Address:
📍 Velora
Chetakpuri,Lashkar,
Gwalior, MP 474001, India
For any additional assistance, feel free to contact us at velora@gmail.com or via live chat.