Shipping & Packaging Policy

Last updated: 13th May 2025

Thank you for shopping at Vinz Matchless 🖤
We’re committed to delivering your sparkle quickly, safely, and discreetly.

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📦 Packaging Details

• All orders are packed in opaque, tamper-proof boxes or polybags for complete privacy.

• Product names are kept generic (e.g., "Jewellery" or "Personal Item") on the invoice for discretion.

• 💝 Gift wrap available on request for ₹20—perfect for surprises or extra privacy.

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🚚 Delivery Timelines

• Local (Tricity): 2 business days

• Pan-India: 5–7 business days
  (Delivery times start after payment confirmation)

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⚠️ Delivery Guarantee Exceptions

This timeline does not apply in cases of:

• Incomplete or incorrect shipping info

• Customer unavailability at delivery address

• Remote locations (e.g., NE states, J&K, hilly regions)

• Political, legal, or weather-related disruptions

• Products under special sales or backorder status

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💸 Shipping Charges

• A small non-refundable fee may apply for orders below a certain value

• Free shipping offers may be available on select prepaid orders
  (Visible during checkout)

• Orders may be combined if placed close together

• One order = one delivery address. Multiple addresses? Place separate orders.

Note: Based on delivery history, shipping fees may apply regardless of order value, clearly mentioned during checkout.

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Need help with your order or shipping?
📲 WhatsApp us: +91-9988028430
📧 Email: vinzmatchless01@gmail.com