Refund And Return Policy

Refund and Return Policy – Bazaryan

At Bazaryan, we are committed to ensuring customer satisfaction through reliable products and honest service. However, due to the nature of our business and operational process, we apply the following conditions to all return and refund requests:

Return Eligibility

We accept return requests only under the following conditions:

The product must be unused, unopened, and in original packaging.
A return request must be submitted within 48 hours of receiving the product.
Proof of purchase must be provided (Order ID, invoice, or payment confirmation).
The item received must be incorrect, damaged, or defective upon delivery.

Used, damaged, or altered products will not be eligible for return under any circumstances.

Non-Returnable Items

The following items are strictly non-returnable:

Products that have been used, installed, or show signs of wear or damage.
Perishable items such as groceries and food products.
Items marked as "non-returnable" or "final sale" at the time of purchase.
Products with broken seals, removed tags, or missing accessories.

Refund Process

Once we receive and inspect the returned product:

You will be notified of the approval or rejection of your refund request.
Approved refunds will be processed via bKash to the customer’s verified number within 5–7 working days.
If the item is deemed ineligible for refund, it will not be returned to the customer, and no refund will be issued.

Return Shipping Responsibility

The customer is responsible for the cost of return shipping unless the item delivered was incorrect or defective.
We do not offer pick-up services for returns. All returns must be arranged by the customer through a courier service of their choice.

How to Initiate a Return

To request a return, contact our support team within 48 hours of receiving the product. Provide the following information:

Order ID and contact details
Product name and quantity
Reason for return
Supporting photos (if the item is damaged, incorrect, or defective)

Contact:
Email: bazaryan32@gmail.com

Important Notices

Used or altered items are strictly non-refundable.
Return requests beyond 48 hours will not be accepted.
Partial refunds may be granted in exceptional cases (e.g., minor delivery delays or damaged packaging).
Any misuse of this policy or repeated false claims may result in a permanent block from placing future orders.