Shipping Policy
Shipping Policy — Digital Image Innovation
At Digital Image Innovation, we work hard to deliver your customized and non-customized products safely and on time. Please read our shipping guidelines below.
1. Order Processing Time
Personalized Products
Since customized items require designing, printing, and hand-finishing, they typically take:
2–4 business days for processing before dispatch.
Non-Personalized Products
These orders are usually processed within:
1–2 business days before dispatch.
Processing time may vary during festive seasons or high-order periods.
2. Shipping Time
Once shipped, orders generally take:
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3–7 business days for delivery within India
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Remote locations may take extra 2–3 days
Delivery timelines depend on the courier service and your location.
3. Shipping Partners
We ship through trusted and reliable courier partners such as:
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Delhivery
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Blue Dart
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DTDC
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Ekart / Xpressbees
(or similar services)
Tracking details will be shared once the order is dispatched.
4. Shipping Charges
Shipping fees vary depending on:
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Delivery location
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Product weight/size
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Ongoing offers or discounts
Shipping charges will be shown at checkout before you confirm your order.
5. Order Tracking
You will receive a tracking number via SMS/Email/WhatsApp once your package is shipped.
You can track your order using the provided link.
If tracking details do not update for 48 hours, please contact our support team.
6. Delayed Deliveries
We are not responsible for delays caused by:
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Courier partner issues
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Weather conditions
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Festivals or public holidays
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Incorrect or incomplete address provided by the customer
However, we are always here to help and assist you with updates.
7. Incorrect Address or Failed Delivery
If an order returns due to:
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Incorrect address
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Unreachable contact number
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Customer unavailability
Reshipping charges will apply.
8. Damaged Parcels
If you receive a damaged package:
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Record a complete unboxing video clearly showing the issue
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Contact us within 24–48 hours of delivery
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Share photos/videos along with your Order ID
Without proof, we cannot process a replacement.
9. International Shipping (Optional)
If you want to offer this, I can customize. For now:
Currently, we do not offer international shipping.
(Or I can change this to “Available on request.”)
10. Contact Us
For any shipping-related questions, reach out to us:
📧 [digitalimageinnovation@gmail.com]
📞 [+91 8200300719] 📞 [+91 9879192515]