Refund Policy
Last Updated: 30 October 2024
Thank you for shopping at LuckyMart LK.
If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.
The following terms are applicable for any products that you’ve purchased from us.
Return & Refund Policy
At LuckyMart, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help! Please review our return and refund policy below.
Eligibility for Returns
You can return a product if:
- It is unused and in the same condition as when you received it.
- The product is in its original packaging with all accessories included.
- You contact us within 7 days of delivery.
Non-Returnable Items
We cannot accept returns for:
- Products damaged due to misuse or mishandling.
- Items with missing parts or accessories.
- Customized or special-order items.
Steps to Initiate a Return
- Contact Us:
- Reach out to us via WhatsApp at 0713850285 or email at luckymartshoplk@gmail.com.
- Provide your order details and reason for return.
- Approval:
- Once your return request is approved, we will provide instructions for the return process.
- Ship the Product:
- Safely pack the item and send it to the address provided by our team.
- Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
Refund Process
Once your return is received and inspected:
- You’ll be notified of the approval or rejection of your refund.
- If approved, your refund will be processed within 7 business days via:
- Bank transfer (for prepaid orders).
- Credit toward your next purchase.
Defective or Incorrect Items
If you receive a defective or incorrect product:
- Contact us immediately with clear photos/videos showing the issue.
- We will arrange a replacement or a full refund at no extra cost.
Conditions for Refund Denial
Your return or refund request may be denied if:
- The item is not in its original condition or has visible signs of wear and tear.
- The product is returned without prior authorization.
- The return request is made after 7 days of delivery.
Contact Information
For any questions or assistance, please feel free to contact us:
- 📞 WhatsApp: 0713850285
- 📧 Email: luckymartshoplk@gmail.com
- 📍 Address: No. 41, Avissawella Rd, Mulleriyawa