Privacy Policy

Privacy Policy

Effective Date: June 2026

FreshNexy ("we", "our", "us"), a brand owned and operated by Bitnexy Private Limited, respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website and purchase products from us.

1. Company Information

Company Name: Bitnexy Private Limited
Brand Name: FreshNexy
Email: help@freshnexy.in
Phone: 9306497063

2. Information We Collect

We may collect the following information:

Personal Information

• Full Name

• Email Address

• Mobile Number

• Billing Address

• Shipping Address

• Payment Information (processed securely through payment providers)

Technical Information

• IP Address

• Browser Type

• Device Information

• Website Usage Data

• Cookies and Similar Technologies

3. How We Use Your Information

We use your information to:

• Process and fulfill orders

• Provide customer support

• Send order confirmations and shipping updates

• Improve our products and services

• Prevent fraud and unauthorized activities

• Comply with legal obligations

• Send promotional communications (only where permitted)

4. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information with:

• Payment gateway providers

• Shipping and logistics partners

• Technology and website service providers

• Government authorities when required by law

All third parties are required to protect your information appropriately.

5. Payment Security

Payments are processed through trusted third-party payment providers. FreshNexy does not store complete debit card, credit card, or banking credentials on its servers.

6. Cookies

Our website may use cookies and similar technologies to:

• Improve website functionality

• Remember user preferences

• Analyze website traffic

• Enhance user experience

You may disable cookies through your browser settings, although some website features may not function properly.

7. Data Retention

We retain customer information for as long as necessary to:

• Complete transactions

• Maintain business records

• Comply with legal and regulatory requirements

• Resolve disputes and enforce agreements

8. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission method is completely secure.

9. Your Rights

Subject to applicable laws, you may:

• Access your personal information

• Request correction of inaccurate information

• Request deletion of your information where legally permissible

• Opt out of marketing communications

To exercise these rights, contact us using the details below.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external websites.

11. Children's Privacy

Our website is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

13. Contact Us

If you have any questions regarding this Privacy Policy, please contact:

Bitnexy Private Limited
Brand: FreshNexy
Email: help@freshnexy.in
Phone: 9306497063

By using our website, you consent to this Privacy Policy and the collection and use of information as described herein.