Shipping Policy

Shipping Policy

Effective Date: June 2026

Thank you for shopping with FreshNexy. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Company Information

Company Name: Bitnexy Private Limited
Brand Name: FreshNexy
Email: help@freshnexy.in
Phone: 9306497063

2. Order Processing

• Orders are typically processed within 1–3 business days after successful payment confirmation.

• Orders placed on weekends or public holidays may be processed on the next business day.

• Customers will receive order confirmation and shipping updates via email or SMS, where applicable.

3. Shipping Coverage

FreshNexy currently ships across India. Delivery availability may vary depending on the customer's location and courier service coverage.

4. Estimated Delivery Time

Estimated delivery timelines are:

• Metro Cities: 3–7 business days

• Other Cities and Towns: 5–10 business days

• Remote Areas: 7–15 business days

Delivery times are estimates and may vary due to factors beyond our control.

5. Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before payment.

• Promotional offers such as free shipping may be available from time to time.

6. Order Tracking

Once your order has been dispatched, tracking details will be shared via email, SMS, or through your customer account (if available).

7. Delivery Delays

Delivery may be delayed due to:

• Weather conditions

• Natural disasters

• Public holidays

• Transportation disruptions

• Courier service issues

• Government restrictions or unforeseen circumstances

FreshNexy is not responsible for delays caused by third-party logistics providers, but we will make reasonable efforts to assist customers.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an incorrect address, phone number, or recipient information is provided:

• Delivery delays may occur.

• Additional shipping charges may apply.

• FreshNexy shall not be liable for losses arising from incorrect information provided by the customer.

9. Damaged or Missing Packages

If you receive a damaged package or if items are missing:

• Contact us within 48 hours of delivery.

• Provide your order number and supporting photographs.

• We will investigate the issue and provide an appropriate resolution.

10. Failed Delivery Attempts

Courier partners may make multiple delivery attempts. If delivery cannot be completed due to customer unavailability or incorrect information, the package may be returned to us. Additional shipping charges may apply for re-dispatch.

11. Contact Us

For shipping-related inquiries, please contact:

Bitnexy Private Limited
Brand: FreshNexy
Email: help@freshnexy.in
Phone: 9306497063

We are committed to delivering your orders as efficiently and safely as possible.