Privacy policy

Last updated: 01 December 2024

 

At Shritha Silver, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the data you provide when using our website and services.

 

1. Information We Collect

We collect only the necessary information you provide to us, including

* Personal Details: such as your name, email address, phone number and shipping address provided during account registration or purchase.

* Payment Information: Details necessary to process your transactions, such as card or UPI details, processed securely via trusted payment gateways like Razorpay

 

 

2. How We Use Your Information

Your data is used solely to:

* Fulfill and deliver your orders accurately and efficiently.

* To ensure secure and seamless payment transactions via Razorpay or similar gateways

* Provide customer support and respond to inquiries.

* Enhance our products and services to better meet your needs.

* Train our team to offer superior service and support.

 

3. How We Protect Your Data

We implement industry-standard security measures to protect your personal information. This includes encryption, secure servers, and regular monitoring for unauthorized access or vulnerabilities.

* Shritha Silver does not store or have access to your full payment information such as card numbers or UPI PINs.

 

4. Data Retention

We retain your information only as long as necessary to provide our services or comply with legal obligations. Once no longer required, your data will be securely deleted.

 

5. Sharing Your Information

We do not sell, rent, or trade your personal data. We may share data with trusted third-party partners only to:

* Payment Gateways: For secure transaction processing.

* Delivery Partners: To ensure timely delivery of your orders.

* Legal Authorities: If  required by law or for fraud prevention.

 

6. Your Rights

You have the right to:

* Access and review the personal data we hold about you.

* Request corrections to inaccurate or incomplete information.

* Request deletion of your data, subject to legal and operational requirements.

 

7. Policy Updates

We may revise this Privacy Policy periodically to reflect changes in our practices or for legal reasons. The updated policy will always be available on our website, with the revision date prominently displayed.

 

8. Contact Us

If you have any questions, concerns, or requests regarding your privacy, please contact us at:

Email: shrithasilver@gmail.com

Phone: +91 9353506987

 

Thank you for trusting Shritha Silver. Your privacy is our priority.