Refund and Replacement policy

At Shritha Silver, we take pride in delivering high-quality silver products securely and promptly. However, we understand that there may be occasional instances of transit-related damage. To address such situations, we have Replacement Policy for Damaged Products in Transit, ensuring a smooth and transparent resolution process.

 

1. Scope of the Policy

This policy applies to all products sold and shipped by Shritha Silver. It is specifically designed to address issues of damage that occur during transit. If a product arrives damaged, we will replace it with the same item, provided the conditions outlined below are met.

 

2. Eligibility Criteria

To qualify for a replacement, customers must:

Report Damage Timely: Notify us of any damage within 48 hours of receiving the product. Claims reported after this period will not be eligible.

Provide Proof of Damage: Submit clear and detailed evidence, including:

Photographs and full unboxing video of the damaged product, highlighting the affected areas.

Images of the original packaging, focusing on any visible damage and the shipping label.

 

3. Evidence Submission Guidelines

To process your claim, the following evidence must be provided:

A. Photographs

Product Damage: Clear images showing the damaged areas of the product from multiple angles.

Full Product: A complete image of the product, capturing its entire structure to compare with the damaged portions.

Packaging: Photos of the outer packaging and internal protective materials. Highlight any visible damage, dents, or tears on the packaging.

Shipping Label: Include a clear image of the shipping label to verify transit information.

B. Video Evidence

A detailed unboxing video is strongly recommended to strengthen your claim. This video should:

Start before the package is opened.

Clearly show the unopened package with visible shipping labels.

Capture the unsealing of the package, the condition of the product inside, and any damage upon discovery.

Be continuous, with no cuts or edits, to ensure authenticity.

C. Supporting Documents

Invoice Copy: A copy of the purchase invoice or order confirmation.

Shipping Receipt (for return): Proof of shipping the damaged product back to Shritha Silver.

 

4. Reporting Process

You can report a damaged product through the following methods:

Email: Send an email to shrithasilver@gmail.com with the subject line “Damaged Product – Order #[Order Number]”. Attach all relevant evidence.

Customer Support: Contact our support team at +91 9353506987 to report the damage and share details.

 

5. Verification and Approval Process

Upon receiving your report, our team will:

* Review the evidence provided to confirm that the damage occurred during transit.

* Contact you for any additional information if required.

* Approve or deny the claim within 3-5 business days.

 

6. Replacement Procedure

If your claim is approved:

We will arrange for a replacement of the damaged product.

The replacement will be shipped to your address at no additional cost.

You will receive an email or message with the tracking details of the replacement shipment.

 

7. Exclusions

This policy does not cover:

* Intentional damage, misuse, or tampering.

* Cosmetic issues that do not impact functionality, such as minor scratches or marks.

* Damage claims submitted after the specified timeframe.

* Products sold under “Clearance Sale” or “As-Is” conditions, with pre-declared imperfections.

 

8. No Return and Refund Clause

Shritha Silver does not accept returns for damaged products. Instead, we provide a replacement to ensure you receive a product in the intended condition. Refunds are not applicable under this policy.

 

9. Shipping and Handling for Replacements

Shritha Silver covers the full cost of shipping the replacement product.

Our team prioritizes replacement shipments to minimize delays.

 

The damaged/incorrect product must be sent back to Shritha Silver via India Post. The amount of shipping will be reimbursed according to price quoted by India Post. 

The product must be sent to the following address:

Nayana

'Hemadri'

Vadiraja Road 2nd Cross,

Bailakere, Udupi - 576101

Karnataka, India

Mob: +91 9353506987

 

9. Customer Support and Assistance

At Shritha Silver, your satisfaction is our priority. If you have any questions or concerns about this policy or the replacement process, please reach out to us:

 

Email: shrithasilver@gmail.com

Phone: +91 9353506987

Website: Visit our Contact Us or Support section for more details

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We value your trust and appreciate your understanding in adhering to this policy. Thank you for choosing Shritha Silver!