Payment Policy
Effective Date: 01.05.2024
1. Introduction
Welcome to Roop Jannat Rakkar Store. This document outlines our Payment, Delivery, and Shipment Policies for purchasing our imitation jewelry. By placing an order with us, you agree to the terms outlined herein.
Payment Policy
2. Accepted Payment Methods
- Credit/Debit Cards: We accept major credit and debit cards including Visa, MasterCard, American Express, and Discover.
- Digital Wallets: Payments can be made via PayPal, Google Pay, and Apple Pay.
- Bank Transfers: Direct bank transfers are accepted. Please contact our customer service for bank details.
- Cash on Delivery (COD): Available for orders within India only, subject to an additional fee.
3. Payment Processing
- Payment Confirmation: Once your payment is processed, you will receive a confirmation email with your order details.
- Failed Payments: If your payment is declined, please ensure your card details are correct or try using a different payment method. For further assistance, contact our customer service team.
Delivery Policy
4. Order Processing
- Processing Time: Orders are processed within 1-3 business days. During peak seasons, processing times may be longer.
- Order Confirmation: You will receive an email confirmation once your order is processed and ready for shipment.
5. Delivery Methods
- Domestic Delivery: We offer standard delivery options within India through Shiprocket Courier Service.
6. Delivery Time
- Standard Delivery: Delivery within 5-7 business days.
Delivery times are estimates and may vary due to unforeseen circumstances.
7. Delivery Charges
Free Shipping Pan India
8. Delivery Issues
- Delayed Deliveries: If your delivery is delayed, please contact us at info@rjrs.in for assistance.
- Incorrect Address: Ensure that the delivery address provided is accurate. We are not responsible for deliveries made to incorrect addresses provided by the customer.
- Undeliverable Packages: If a package is returned to us as undeliverable, we will contact you to arrange reshipment. Additional delivery fees may apply.
Shipment Policy
9. Shipping Partner
- Courier Service: We use Shiprocket Courier Service for all our shipments.
10. Tracking Your Order
- Tracking Information: Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track your shipment on the Shiprocket website using this number.
11. Shipment Issues
- Lost or Damaged Shipments: If your order is lost or arrives damaged, contact us immediately at info@rjrs.in with your order details and any relevant photos. We will investigate and arrange for a replacement or refund.
- Missing Items: If any items are missing from your order, contact us within 7 days of receiving your shipment.
General Policies
12. Returns and Refunds
- Return Policy: If you are not satisfied with your purchase, you can return it within 7 days of receipt. Items must be in original condition and packaging.
- Refund Process: Refunds will be processed within 7-10 business days after we receive and inspect the returned items. Refunds will be issued to the original payment method.
13. Changes to Policies
We reserve the right to update or modify these policies at any time without prior notice. Any changes will be effective immediately upon posting the revised policies on our website.
14. Contact Us
If you have any questions or concerns about these policies, please contact us at INFO@RJRS.IN
Thank you for shopping with Roop Jannat Rakkar Store.