Refund and Cancellation Policy

Refund and Cancellation Policy

Thank you for shopping at MyDukaan.io/rjrs! We value your satisfaction and strive to provide a seamless shopping experience. Please read our refund and cancellation policy carefully:

Refund Policy:

1. Damaged or Defective Products:
   - We take utmost care to ensure that our imitation jewellery meets high-quality standards. In the unlikely event that you receive a damaged or defective product, please contact us within 7 days of receiving the item.
   - Provide us with clear photos showing the damage or defect.
   - Once verified, we will initiate a refund or offer a replacement as per your preference.

2. Wrong Product Shipped:
   - If you receive a product different from what you ordered, please notify us within 7 days of receiving the item.
   - Return the incorrect item in its original packaging.
   - Upon receiving the returned item, we will process a refund or send you the correct product.

3. Cancellation Policy:
   - You can cancel your order within 24 hours of placing it. Please contact us immediately if you wish to cancel.
   - Cancellations requested after 24 hours may not be possible due to our fast order processing system.

Non-Refundable Items:

1. Customized Products:
   - Products that are customized or made-to-order cannot be returned or refunded unless there is a manufacturing defect or damage.

2. Hygiene Concerns:
   - For hygiene reasons, certain items such as earrings that have been worn or used cannot be returned.

Refund Process:

- Refunds will be processed within 7-10 business days after receiving the returned product.
- The refund will be issued to the original payment method used during the purchase.

Contact Us:

If you have any questions about our refund and cancellation policy, please contact our customer service team at info@rjrs.in

Note:
- MyDukaan.io/rjrs reserves the right to update or modify this policy at any time without prior notice. It is your responsibility to review this policy periodically for changes.
- This policy applies only to purchases made directly through our website. If you purchased our products from a third-party retailer, please refer to their return and refund policies.

By shopping with MyDukaan.io/rjrs, you agree to abide by the terms and conditions of this refund and cancellation policy. Thank you for choosing us for your imitation jewellery needs!